1. What will it cost?
We have a list of prices for our comprehensive range of services, but overall you will be making substantial savings.
2. What will I save?
As a rule of thumb you will save up to 50% of the total cost of services outsourced to us.
3. Are they our employees or yours?
Any staff used in providing our services, are our staff.
4. What business services can I outsource?
There is a comprehensive list on our website. However with our back office support service we can provide the majority of your administrative services.
5. Will it be error free?
There may be occasional errors. However we undertake a thorough documentation of your procedures using our state of the art procedures template and continue an analysis over time to make them more efficient and reduce any likelihood of error.
6. What happens if any of your staff leave?
We have documented procedures for any new staff and we are continually cross training.
7. Are there any unique procedures?
Theoretically, no. However there are processes we have not experienced yet. However once we perform them, we are then able to put our efforts towards their improvement.
8. What is BPO or business process outsourcing?
Business process outsourcing is the transfer of processes along with the associated operational activities and responsibilities, to a third party.
9. Is BPO a source for strategic advantage?
Yes, BPO is positively related to the search for more efficient organizational designs i.e. cost reduction, productivity growth and innovative capabilities.
10. How long has BPO been going?
BPO has been undertaken by manufacturing firms for many decades. Today other businesses, including service industries, can reap the same benefits.
11. What is the difference between a BPO and an Application Service Provider(ASP)?
BPO includes the software, the process management, and the people to operate the service, while a typical ASP model includes only the provision of access to functionalities and features provided or 'served up' through the use of software, usually via web browser to the customer.
12. What is BPO also called?
Knowledge process outsourcing and legal process outsourcing are some of the subsets of business process outsourcing.
13. What do they mean by a back office?
The term comes from the building layout of early businesses where the front office would contain the sales and other customer-facing staff and the back office would be those manufacturing or developing the products or involved in administration, but without being seen by customers.
14. What is a paperless office?
This is a philosophy to work with minimal paper and convert all forms of documentation to a digital form. The ideal is driven by a number of motivators including productivity gains, costs savings, space saving, the need to share information, speedy retrieval and reduced environmental impact.
15. What is a Virtual office?
It is a term for shared office services, which normally includes the provision of accounting, business address, registered office address, mail & courier, phone numbers, fax, answering, secretarial and web-hosting without the need for you to attend the office. It can also include meeting & conference facilities at times.
